Return/Refund Policy

Return & Refund Policy — Nizma Skincare LLC

Due to the personal nature of skincare products and for hygiene and safety reasons, opened or used products are not eligible for return.

We accept return requests for unopened, unused products in their original condition within 30 days of delivery.

If your order arrives damaged, defective, or incorrect, please contact us at Nizmaskincare@gmail.com within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

Returns must be approved before being sent back. Please contact us before returning any product. Items returned without prior approval may not be accepted.

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Nizma Skincare or the product arrived damaged or defective.

Klarna Purchases

Purchases made using Klarna are subject to the same product eligibility requirements described above. Products must be unopened, unused, and in their original condition to qualify for a return.

Approved refunds for purchases made through Klarna will be issued through the original Klarna payment method after the returned product has been received and inspected.

Because Klarna payment schedules and refund processing are managed through Klarna, customers should also review their Klarna account for information regarding payments and refund status.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Please contact Nizmaskincare@gmail.com before returning a product so that we can provide return instructions.

If you have any questions regarding a return or refund, please contact us at Nizmaskincare@gmail.com.